QUALITY MANAGEMENT DEPARTMENT

       QUALITY MANAGEMENT DEPARTMENT FOCUSES ON THE QUALITY POLICY OF THE KLINIK WHICH IS ALSO BASED ON THE KLINIK'S MISSION & VISION STATEMENTS AS WELL AS THE QUALITY POLICY.

 

THE DEPARTMENT FOCUSES BROADLY ON THE FOUR CORE PRINCIPLES FOR QUALITY ASSURANCE IN THE KLINIK. THEY ARE AS FOLLOWS:

 

1. PATIENT (CUSTOMER)

2. HOSPITAL DELIVERY SYSTEMS (SYSTEMS AND PROCESSES)

3 .ANALYSIS AND PROBLEM IDENTIFICATION (PERFORMANCE MEASUREMENT)

4. TEAM WORK

 

QUALITY MANAGEMENT DEPARTMENT CONSISTS OF THE FOLLOWING TEAM:

-QUALITY MANAGER

-QUALITY CIRCLE

-QUALITY ASSURANCE TEAM

-QUALITY CONTROLLER

 

FEW OF THE QUALITY CONCEPTS AND TOOLS ARE LISTED BELOW:

                   -LEAN SIX SIGMA

                   -5’S

                   -ISO STANDARDS

                   -QUALITY FUNCTION DEPLOYMENT

                   -BENCHMARKING

                   -FMEA

                   -MBO/MBE

 

 

 

 

 

 

 

 

 

 

         

 

         

 

             Quality management system with coordinated

 

 VALUES OF QUALITY MANAGEMENT DEPARTMENT

 

-CUSTOMER IS ALWAYS RIGHT

-I WILL ALWAYS BE EMPATHETIC WHEN I SPEAK TO CUSTOMER

-OUR CUSTOMERS ARE AT THE HEART OF OUR KLINIK

-CUSTOMER SATISFACTION

-CUSTOMER RETENTION

-QUALITY MANAGEMENT DEPARTMENT USING VARIOUS QUALITY CONCEPTS AND TOOLS FOR IMPROVING THE SERVICES, SYSTEMS AND PROCESSES OF OUR KLINIK.